mike says things sometimes

So a user got a new laptop, and everything seemed ok.  Until he went to send an email and get an address from his contacts list.  IT WAS MISSING.  So, after a bit of google-fu, i was led to the following solution which worked like champ:

Step 1: Install the Outlook Address Book service

http://support.microsoft.com/kb/287563/

To do this, follow these steps, as appropriate for the version of Outlook that you are running.
Microsoft Outlook 2002 and Microsoft Office Outlook 2003

1.    On the Tools menu, click E-mail Accounts.
2.    Click to select View or change existing directories or address books, and then click Next.
3.    If your Outlook Address Book is listed, click Cancel, and then go to the steps in the “How to Mark Your Contact Folder for Use with Your Address Book” section.
4.    If your Outlook Address Book is not listed, click Add.
5.    Click to select Additional Address Books, and then click Next.
6.    Click to select Outlook Address Book, and then click Next.
7.    Click OK when you receive the prompt that the address book you added will not start until you click Exit from the File menu.
8.    Click Finish.
9.    Click Exit from the File menu, and then restart Outlook.

My google-fu is strong.